Inspīr Ensures Five-Star Service with Forbes Travel Guide

BY: 

INSPĪR SENIOR LIVING TEAM

Every aspect of the experience at Inspīr was intentionally designed to inspire residents to live life, live it well, and experience everything that is possible. By seamlessly incorporating luxury accommodations, exceptional hospitality, cutting-edge technology, innovative wellness programs, and world-class care, we have created a truly unique and transformative senior living experience.  

As part of our continued mission to deliver the highest level of luxury and service to our residents, we have partnered with Forbes Travel Guide (FTG), the world-renowned authority on genuine Five-Star service. A collaboration of this nature further ensures we fulfill our promise to provide a transformative, one-of-a-kind experience that far exceeds the expectations of our residents. Together with FTG, Inspīr has developed custom resident service standards and world-class training programs that will enhance our associates’ service skills and encourage an elevated resident experience.

“As a pioneer in modernizing and elevating senior living, providing a service experience that far exceeds expectations is of utmost importance,” said Gregory D. Smith, President and CEO of Inspīr. “We are thrilled to forge this partnership with Forbes Travel Guide at our flagship residence in Carnegie Hill, as there is no better entity to support Inspīr in cultivating and sustaining an unparalleled service culture that demonstrates excellence in all areas of operations.”

While this level of luxury hospitality tends not to be the norm in senior living, Inspīr has a vision for care and services that exceed normal expectations. Working with Forbes Travel Guide, we have perfected our service standards for all associates to enhance efficiency, technical execution, skills, and knowledge along with infusing thoughtfulness, graciousness, and a strong sense of personalized space into everyday living for our residents.

“Inspīr Carnegie Hill’s concept is visionary, and we are thrilled to work collaboratively with them to instill an exemplary service culture within the luxury senior living space,” said Filip Boyen, CEO of Forbes Travel Guide. “Tomorrow’s world requires services and experiences that are even more anticipatory and flexible than ever before, and that’s part of the expertise that we’ll deliver to ensure Inspīr’s team provides a consistently best-in-class offering.”

As part of adhering to this unprecedented level of hospitality services, seasoned hospitality veteran Sylvie Fayolle was hired early in 2020 to fill the role of General Manager for Inspīr. She joined us from an extensive career in the hospitality industry and knows firsthand how important the standards set by Forbes Travel Guide are for business. We sat down with her to gain some insight into how traditional hospitality expectations will take shape in a senior living environment.

Why is our strategic partnership with Forbes Travel Guide so important?

Inspīr’s decision to work with Forbes is indicative of our commitment to delivery top-notch experiences to our residents. The entire team, from the care partners to the cooks and housekeepers, will be trained to the rigorous Forbes standards, and will be able to deliver resident-focused support throughout the organization, be it care, dining, activities, or concierge.

What do you bring from your previous jobs in the hotel business to your role as General Manager at Inspīr?

Having worked in luxury hospitality for many years, I come with certain baseline-of-service expectations, which I have come to realize is not the standard in senior living. For example, one of the tenets of hospitality is that we never ask the guest to do something themselves—so if a guest asks the doorman a question about the restaurant, the doorman is expected to find out the answer on behalf of the guest, or find the right person who will come and address the request. A guest should never be asked to call another person to make any request. Our team members will be trained to have that approach from the beginning—each resident of Inspīr is part of our family, and each associate will strive to ensure they receive the best level of care and service. There will be no passing the buck!

What aspects of Inspīr really excite you?

Watching the building come together, I am amazed every day at how beautiful our residence will be. It will be the perfect setting to deliver high levels of service. I am thrilled to manage an outstanding leadership team whose goal is to disrupt the senior living space by providing luxury hospitality experiences. We meet every day and come up with new ways to deliver on our promise of an outstanding experience. Chef Maffei’s food will be exquisitely presented, delicious, and healthy. Our concierge manager is busy building relationships so we can support all of our residents’ needs, from apartment design to personal dog walkers and cobblers. On the programming side, we look forward to welcoming our in-house art and music therapists. There is an enormous amount of energy going into preparations to deliver this level of luxury and hospitality to our soon-to-be residents. We are all looking forward to being able to welcome our first resident and hearing how they respond to the wonderful resident experience we have worked so hard to develop.

Inspīr strives to offer its residents a senior living experience like no other. We continue to partner with only the best and the brightest to deliver exceptional hospitality, the highest level of luxury, and five-star service for a lifestyle that exceeds all expectations.