Introducing Michelle Rubel: Concierge Services Manager
At Inspīr, luxury hospitality is an integral part of our vision for care and services. We are proud to have partnered with Forbes Travel Guide (FTG) to ensure we fulfill our promise to provide a transformative, one-of-a-kind experience at our residence.
Michelle Rubel, Concierge Services Manager, and her team play important roles in delivering the level of service our residents are not only accustomed to but, more importantly, deserve.
General Manager, Sylvie Fayolle, who worked in luxury hospitality for many years before coming to Inspīr, told us, “True luxury is peace of mind. A great concierge is a personal assistant who can get you into a restaurant, get your old cowboy boots resoled in the right color, or find a seamstress who can mend your priceless vintage Dior shawl. Whatever your need may be, Michelle and her team will be there to find a solution and make it happen.”
We were able to steal Michelle away for a few moments to talk to her about her role as Concierge Services Manager, and this is what she had to say.
How did your previous roles prepare you for this one?
For eight years, I worked as an event director for both Hearst Communications and Condé Nast Publications. Before that, I worked as an executive assistant. These roles gave me the perfect training ground for my role as a concierge. I learned how to think on my feet and find quick solutions for all aspects of the events and the editors-in-chief. From these roles, I went on to run my own events and design business, which executed private events, parties, and weddings.
Having lived in NYC for more than 25 years, I thrive on the energy this city has to offer. I know where to find anything in this incredible city. I love the challenge of scoring reservations at new restaurants, snagging tickets to sold-out Broadway shows, and discovering the new bakeries that open in our neighborhood.
What excites you most about the role you will be playing at Inspīr?
I feel like I have been a concierge my whole life. I have always been in charge of coming up with ideas and finding solutions. Although the COVID-19 pandemic has presented many new challenges in our everyday lives, New Yorkers always find a way. Our residents at Inspīr will be offered every amenity they are accustomed to having, and more.
Our commitment to excellence starts with the customized Forbes Travel Guide training that has been created for Inspīr. This training was provided to all staff but is embodied by those on my team. Training of the concierge, door attendants, security, porters, and drivers is superior to any other care setting, due to this highly curated program. This high level of training will separate us from others as we will not just meet our residents’ expectations but exceed them.
At Inspīr, we anticipate what the resident wants before they even ask or know they need it. We will be thoroughly tuned in and focused on the likes and dislikes of each person. Within the residence, my team and I can arrange for a meal in one of our private dining rooms for a special family gathering. We can assist with weekly flower deliveries, finding special foods, arranging to get a book from the library, or assist with deliveries. If a resident has a pet, we provide the services of a neighborhood business that offers grooming, boarding, and walking. If they enjoy French cuisine, we will direct them to local restaurants that prepare only the best French food. We are thrilled to offer our residents housekeeping and laundry services. We also have a dry cleaner, tailor, and cobbler, and can arrange an apartment visit if needed. Additionally, we provide transportation for our residents to go to the doctor, enjoy a meal at a nearby restaurant, or any other appointment.
Our concierge services provide an elevated lifestyle so that residents have all the amenities they would find at a luxury hotel, right in their own homes at Inspīr.